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Director of Interpretation and

Director of Interpretation and Guest Services Full Time Did you know there's a planet in our galaxy where it rains glass? Or that light bounces around inside the Sun for 175,000 years before shooting off into space? If you think that's freaking awesome, and you're passionate about STEM, community outreach, education, and working in a welcoming environment, this might be the place for you! The Adler Planetarium is seeking a Director of Interpretation and Guest Services to join our dynamic team located on Chicago's Museum Campus. The Position Working collaboratively with the Guest Experience leadership team, the Director of Interpretation and Guest Services will provide vision, guidance, and oversight for the majority of staff-facilitated experiences at the Adler Planetarium, ranging from greeters to program facilitators. This position will be tasked with creating a vision for customer service, guest engagement, and interpretation that will align with exhibitions, theaters, and programs to deliver a seamless experience for all guests. Reporting to the Senior Director of Guest Experience, this position will work across the entire institution to drive the vision for guest interaction and customer service. They will oversee full time and part time staff and volunteers, and work across the institution to craft and deliver a comprehensive guest experience for all Adler guests. They will also serve as the in-house expert on personal facilitation for many projects. The Person We are looking for someone who is an expert in creating outstanding guest experiences through programming and customer service. This person is a master collaborator, team leader, and example of positivity in guest and employee interactions. They are comfortable leading a large and diverse group of employees, and able to create collaborative environments, which generate bold and innovative ideas. This is a person who is able to strategize, set and meet goals, be proactive, and who has meticulous attention to detail in the completion of tasks. Someone who has excellent writing, communication, and project management skills. Required Qualifications: Bachelor's degree or significant equivalent experience At least five years of progressive experience in