Systems Administrator II #2022

Job Announcement 20220453 Systems Administrator II-Cisco Collaboration CLOSING DATE: 01/06/2023 Department: Shared Services Division: Enterprise Technology Services Hiring Range: $6,889 - $7,654/month Monday - Friday, some afterhours, flexible Regular Full-time with Benefits Benefits include: Medical, Dental, Vision, Flex Spending, Defined Benefit Pension Plan, 401(a) Money Purchase Plan, Life & Survivor, Term Life & AD&D, Long Term Disability, Bereavement, Jury & Witness Duty, FMLA, Military Leave, Sick, Vacation, Holiday pay, EAP, Tuition Assistance. Other benefits: Optional, employee elected, voluntary benefits are available. Definition: This position will be the SME for Cisco Collaboration solutions as well as providing support for our enterprise server and application environments. This is a level 2 position requiring 3 to 5 years of experience supporting Cisco Collaboration solutions Call Manager, Unity, Contact Center, and IM & Presence. You will also be working with junior and senior administrators in supporting these key enterprise technologies: Cisco networking, Microsoft Active Directory, VMware vSphere, Microsoft SCCM, and Commvault. Depending upon your level of experience you may be assigned the SME role for one or more of these technologies. Principal Duties: Primary administrator (SME) for our Cisco Collaboration solutions -- Call Manager (CUCM), Unity (CUC), Contact Center (UCCX), and IM & Presence (CUP). Where applicable, provide primary or secondary administration of these key technologies: Cisco layer 2 and 3 network devices, Microsoft Active Directory and Azure Active Directory, VMware vSphere, Microsoft SCCM, and Commvault. Proactively manage the technologies where you hold the SME role. Collect information to analyze and evaluate existing or proposed systems. Research, plan, install, configure, troubleshoot, maintain and upgrade systems, hardware and software interfaces with the operating system. Analyze and evaluate present or proposed business procedures or problems to define data processing needs. Prepare detailed flow charts and diagrams outlining systems capabilities and processes. Research and recommend hardware and software development, purchase and use. Troubleshoot and resolve hardware, software, and connectivity prob