Instruction Coordinator and As Physical Therapy Aide

Technical Customer Support Rep

Position Description: Ideal Computer systems is a leading dealership management software provider for Outdoor Power Equipment, Powersports, Marine, RV, Agriculture, Trailer and Golf Car dealerships. We are seeking an Applications Support Specialist to provide support to our customers. The Applications Support Specialist will answer questions on the function and usage of Ideal products via telephone, Internet, or online services, and demonstrate expert knowledge of Ideal products used by customers. This individual will need to be able to manage and triage numerous projects and tasks at the same time, while providing excellent customer support. Successful candidates must have a strong work ethic, excellent problem-solving skills and passion for helping people. Responsibilities Acquire in-depth knowledge of various Ideal products Answer incoming calls, emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed Assist with testing and duplicating unknown software and hardware problems reported from the customer-base, and troubleshoot the issue(s) at hand Assist other support team members to make follow up calls regarding customer problems Take ownership of each communication with the customer, ensuring follow up communication is made as needed Complete special projects and tasks as assigned by the Support Manager Develop an understanding of the customers business and the business processes Ideal products support Profile of Successful Candidate : 2 to 5 years of customer service experience supporting software product base Previous and experience with Level One customer support preferred Effective telephone skills to ascertain customer concerns, consider alternatives and provide customers guidance to solve their questions or issues Ability to develop a strong knowledge of Ideal products and service offerings and ability to troubleshoot to resolve customer inquiries Proven track record of working with customers via telephone to build relationships and positive outcomes Willingness to interact with customers in a professional, productive manner that enhances customers experience with Ideal Strong organizational skills to interact with multiple customers over the