Help Desk Technician

DISTINGUISHING FEATURES OF THE CLASS: These duties involve the responsibility for first-line routine diagnosing/trouble-shooting technical work regarding computer problems related to software, basic hardware or peripheral equipment. This position also provides assistance with installation and/or instruction of the fundamental concepts of software packages. In addition to computer responsibilities, incumbents may perform general clerical work. Logs calls and forwards requests as necessary. Supervision is not a responsibility of this class. Work is performed under general supervision. TYPICAL WORK ACTIVITIES: (Illustrative only) Receives requests for support services and provides assistance for users; Troubleshoots routine diagnostic computer and software related problems; Logs and reviews calls, answers and/or forwards requests for technical support as necessary; May act as a liaison between departments and vendor/manufacturers in cases of vendor required support and defective software/hardware; Sets up and installs personal computers and peripheral equipment; May assist with training personnel and/or coordinating and scheduling training classes; May assist with installing personal computer operation systems; May assist with data/internet/intranet access for user specific needs; May assist with maintaining inventory of hardware and software equipment; Performs general clerical work and maintains documents as necessary. recblid g46ng4t57zovd4goos8ishzk2c64rt Qualifications: (a) Graduation from a regionally accredited or New York State registered college or university with anAssociates Degree or higher in Applied Science in Information Technology, Computer Science, or relatedfield; or(b) Graduation from high school or possession of a high school equivalency diploma and two (2) years ofexperience providing customer support and troubleshooting basic hardware and/or software problems.