Technical Architect
Technical Support Specialist. Job Site: Stamford, CT CertaScan Technologies LLC is looking for a Technical Support Specialist who would be responsible for responding to tech support requests from our clients, tracking issues, collating reports, setting up and configuring laptops and units, performing hardware component and software repairs and replacements, authoring documentation, and conducting testing as required. Participate in team schedules on call support for evening and weekend coverage; may need to travel to client locations on occasion. Responsible for taking ownership of reported customer issues and seeing complex problems through to resolution; diagnosing, troubleshooting, and identifying solutions to customer hardware and software issues (including laptop internal components); building new units, setting up software, performing repairs or replacements of laptops and components; maintaining asset tracking and inventory processes for components in manufacturing center and field; prepping components and full units for shipping; following standard procedures for proper communication and escalation of issues to the appropriate internal and external teams as needed; providing prompt and accurate feedback to customers; ensuring proper recording and closure of all issues in company contact management system; preparing accurate and timely reports; documenting knowledge base, decision trees, processes and work flows, and technical specs as necessary; testing new components, interoperability and performing applications updates as necessary. Requires a bachelor's degree in Information Technology, Computer Science, or the equivalent, plus two years' experience (equivalent part time experience will be accepted) in technical support, IT support, or as a technical engineer. Strong familiarity with Windows 8 and 10 operating systems, computer hardware, software configuration and device drivers; familiarity with Unix/Linux a plus; familiarity with MySQL, ShareConnect, Webex, and network fundamentals helpful. If interested, please mail resume and cover letter to Jim McKenna, CertaScan Technologies, 159 Knollwood Drive, Fairfield, CT 06824. recblid ydftu5zizybjb0st3zu2p6nc7x58bo
Technical Support Specialist. Job Site: Stamford, CT CertaScan Technologies LLC is looking for a Technical Support Specialist who would be responsible for responding to tech support requests from our clients, tracking issues, collating reports, setting up and configuring laptops and units, performing hardware component and software repairs and replacements, authoring documentation, and conducting testing as required. Participate in team schedules on call support for evening and weekend coverage; may need to travel to client locations on occasion. Responsible for taking ownership of reported customer issues and seeing complex problems through to resolution; diagnosing, troubleshooting, and identifying solutions to customer hardware and software issues (including laptop internal components); building new units, setting up software, performing repairs or replacements of laptops and components; maintaining asset tracking and inventory processes for components in manufacturing center and field; prepping components and full units for shipping; following standard procedures for proper communication and escalation of issues to the appropriate internal and external teams as needed; providing prompt and accurate feedback to customers; ensuring proper recording and closure of all issues in company contact management system; preparing accurate and timely reports; documenting knowledge base, decision trees, processes and work flows, and technical specs as necessary; testing new components, interoperability and performing applications updates as necessary. Requires a bachelor's degree in Information Technology, Computer Science, or the equivalent, plus two years' experience (equivalent part time experience will be accepted) in technical support, IT support, or as a technical engineer. Strong familiarity with Windows 8 and 10 operating systems, computer hardware, software configuration and device drivers; familiarity with Unix/Linux a plus; familiarity with MySQL, ShareConnect, Webex, and network fundamentals helpful. If interested, please mail resume and cover letter to Jim McKenna, CertaScan Technologies, 159 Knollwood Drive, Fairfield, CT 06824. recblid ydftu5zizybjb0st3zu2p6nc7x58bo