PC Support

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Requisition Number 2100097S Classification Title Technology Support Tech Position Job Title PC Support College/Division DACC Dona Ana CC Department 941220-DACC Computer Supp Position Number 749964 Internal or External Search External - Open to all applicants Reports To Position Title Mgr, PC Systems Target Hourly/Salary Rate 15.20 Pay Base Hourly Recruitment Summary Dona Ana Community College (DACC) is a comprehensive, learning-centered community college dedicated to a diverse population of learners in support of student success, workforce and economic development and lifelong learning. Established in 1973 at the request of the Gadsden, Hatch and Las Cruces school boards, DACC continues to meet the educational needs of county residents by providing instruction leading to associate degrees and technical certificates as well as community and adult education opportunities. As the second largest community college in the state, DACC offers accessible and affordable higher education opportunities to more than 18,000 students annually with eight learning sites county-wide. As part of New Mexico State University, DACC is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Job Duties and Responsibilities The PC Support Technician provides IT technical support to DACC faculty and staff to include the deployment, installation, troubleshooting and repair of windows and MAC OS desktops, mobile devices, printers, and other technology related equipment. This position is responsible for responding to user IT related questions, software deployments, and installation of PCs, printers, and other peripherals in our network environment. This position will be working in an enterprise environment for image deployment, software deployment, email, antivirus, and mobile device management. The technician will be working closely with IT administrative staff to identify, troubleshoot and resolve network, telephone, and other systems issues. Classification Summary Under direct supervision, provides routine end user support, simple problem analysis and resolution, general technical assistance, a
Requisition Number 2100097S Classification Title Technology Support Tech Position Job Title PC Support College/Division DACC Dona Ana CC Department 941220-DACC Computer Supp Position Number 749964 Internal or External Search External - Open to all applicants Reports To Position Title Mgr, PC Systems Target Hourly/Salary Rate 15.20 Pay Base Hourly Recruitment Summary Dona Ana Community College (DACC) is a comprehensive, learning-centered community college dedicated to a diverse population of learners in support of student success, workforce and economic development and lifelong learning. Established in 1973 at the request of the Gadsden, Hatch and Las Cruces school boards, DACC continues to meet the educational needs of county residents by providing instruction leading to associate degrees and technical certificates as well as community and adult education opportunities. As the second largest community college in the state, DACC offers accessible and affordable higher education opportunities to more than 18,000 students annually with eight learning sites county-wide. As part of New Mexico State University, DACC is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Job Duties and Responsibilities The PC Support Technician provides IT technical support to DACC faculty and staff to include the deployment, installation, troubleshooting and repair of windows and MAC OS desktops, mobile devices, printers, and other technology related equipment. This position is responsible for responding to user IT related questions, software deployments, and installation of PCs, printers, and other peripherals in our network environment. This position will be working in an enterprise environment for image deployment, software deployment, email, antivirus, and mobile device management. The technician will be working closely with IT administrative staff to identify, troubleshoot and resolve network, telephone, and other systems issues. Classification Summary Under direct supervision, provides routine end user support, simple problem analysis and resolution, general technical assistance, a
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