Virtual Banker
POSITION PURPOSE AND OBJECTIVES: The Virtual Banker is responsible for providing outstanding personalized service to all Republic Bank clients via video interaction. This includes processing a high volume of multiple financial transactions, balancing each day's transactions and verifying cash totals, and following all departmental procedures and bank policies. The Virtual Banker will place a strong emphasis on cross-selling bank products while insuring a high quality of service is delivered to our clients. Monday-Friday 9:00 am-6:00 pm with rotating Saturdays 8:30 am-1:00 pm. When working a Saturday, a day will be given off during the week. MINIMUM QUALIFICATIONS: •High school diploma or equivalent required; some college preferred. •Minimum of 2 years previous teller experience required. •Superior knowledge of bank products and services required. •Must have good communication skills in a face to face customer environment and be comfortable being on camera at all times. •Experience communicating via virtual technology preferred. •Must be able to recognize sales opportunities preferred. •Technology proficient - strong core technology skills, coupled with the ability to quickly learn and effectively use new technology. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: •Greet all clients via teleprompter in a timely, professional manner. •Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries. •Process all Interactive Teller Machine (ITM) transactions through video interaction efficiently and accurately while providing quality customer service and building customer loyalty. •Promote usage of the new Interactive Teller Machine (ITM) with clients and Republic Bank Associates. •Responsible for providing a variety of customer service functions via Interactive Teller Machines. This may include processing complex and high risk transactions with the ability to waive fees within set limits and increase check card limits within set limits. •Responsible for balancing each day's transactions and verifying cash totals while meeting Republic's standard of performance. •Resolves client inquiries with a strong emphasis on cross selling bank product
POSITION PURPOSE AND OBJECTIVES: The Virtual Banker is responsible for providing outstanding personalized service to all Republic Bank clients via video interaction. This includes processing a high volume of multiple financial transactions, balancing each day's transactions and verifying cash totals, and following all departmental procedures and bank policies. The Virtual Banker will place a strong emphasis on cross-selling bank products while insuring a high quality of service is delivered to our clients. Monday-Friday 9:00 am-6:00 pm with rotating Saturdays 8:30 am-1:00 pm. When working a Saturday, a day will be given off during the week. MINIMUM QUALIFICATIONS: •High school diploma or equivalent required; some college preferred. •Minimum of 2 years previous teller experience required. •Superior knowledge of bank products and services required. •Must have good communication skills in a face to face customer environment and be comfortable being on camera at all times. •Experience communicating via virtual technology preferred. •Must be able to recognize sales opportunities preferred. •Technology proficient - strong core technology skills, coupled with the ability to quickly learn and effectively use new technology. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: •Greet all clients via teleprompter in a timely, professional manner. •Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries. •Process all Interactive Teller Machine (ITM) transactions through video interaction efficiently and accurately while providing quality customer service and building customer loyalty. •Promote usage of the new Interactive Teller Machine (ITM) with clients and Republic Bank Associates. •Responsible for providing a variety of customer service functions via Interactive Teller Machines. This may include processing complex and high risk transactions with the ability to waive fees within set limits and increase check card limits within set limits. •Responsible for balancing each day's transactions and verifying cash totals while meeting Republic's standard of performance. •Resolves client inquiries with a strong emphasis on cross selling bank product