Field Service Technician

Field Service Technician Full Time Memphis, TN metro area The incumbent will serve as a road warrior and occasionally work remotely, out of a home office ideally located between Memphis, TN and north to Blytheville, AR including Marion AR, Marked Tree AR, Wilson AR or in the Memphis metro area. Incumbent will provide regular hands on, onsite service and support to steel mill customers in the Northern AL and Central TN area. Support and service include routine as well as urgent visits to customer sites to ensure Hereaus Electro Nite equipment and products are in working order and that there is no interruption to the customer's production schedule due to instrument/sensor related issues. Your Role and Responsibilities Perform onsite service calls which includes heavy interaction with steel mill personnel such as millwrights, electricians and management. Provide routine service and maintenance (delivery, calibration, troubleshooting, repairing) on Heraeus Electro Nite equipment, such as sensors, poles, instruments, and related systems. Collect data and prepare required reports to the customer. Evaluate, track and record inventory levels at customer sites. Communication regularly with team members, manager and customers. Actively participate in meetings and deliver reports or requested information on a timely basis. What is Required for the Role A degree in steel industry technology, electronics, industrial controls or related discipline highly desired. Candidate must be able to read blueprints, have basic knowledge and or experience with electricity and have a strong mechanical aptitude. Previous experience as repair/field technician, industrial sales, engineering technician or related role preferred. Self-starter and career minded with a customer-centric mindset and willingness to learn on the job. Willingness to go out on service calls during traditional business hours and or nontraditional business hours such as evenings or weekends. Regular daily and some overnight travel required. There is also an expectation that some travel outside the immediate region may be required. Ability to pass a drug screen, background check and must possess valid driver's license. What's in it for you? Base Salary Annual Bonus Profe