Senior Account Manager
Position Summary: The Senior Account Manager is responsible for developing and managing relationships with assigned CAQH accounts that result in the following: Understanding the value proposition of CAQH services. Maximized revenue from the CAQH services that accounts have purchased. Up-sell and expanded utilization of CAQH services by existing accounts. Recognition and understanding of the CAQH mission and vision. The position requires a demonstrated ability to develop and manage complex relationships, identify customer needs, develop and execute plans and effectively identify and communicate value propositions to multiple decision makers. The position is full-time exempt. Specific Responsibilities: Proactively build strong account staff relationships and manage assigned tier one accounts to achieve CAQH revenue goals and up-sell appropriate CAQH services. Develop comprehensive understanding of CAQH, its services and how they benefit assigned accounts. Develop and execute account specific strategies that identify client needs and positions CAQH services to meet those needs. Identify and analyze any client dissatisfaction and develop recommendations on how to address. Help drive solution development efforts to address account needs and coordinate the involvement of all necessary CAQH personnel. Track account activities, identify and report trends, and incorporate findings into existing and future plans. Identify, assess, and share market demands, changing trends, economic indicators, and competitor activities that can impact account goals and strategic objectives with senior management. Cultivate stakeholder and industry relationships to promote CAQH services and incorporate their feedback. Respond to all client inquiries in an informed, timely and professional manner; captures all necessary information to track each clients needs. Track and report client interactions using Salesforce; ensuring that systems are current. Learns and shows proficiency in the functions of CAQH ProView, Sanctions, COB and EnrollHub. Acts as a SME for assigned clients. Act as back up to Director, Account Management. Mentor Account Managers. Perform collection activities as required. Additional duties and responsibilities as may be re