Customer Service/Order Entry

We are seeking a detail-oriented and customer-focused Customer Service & Data Entry Representative to join our team. In this role, you will be responsible for processing customer orders, maintaining accurate records, assisting customers with inquiries, and ensuring a smooth order fulfillment process. The ideal candidate is bilingual, organized, and experienced in both customer service and order entry.

Schedule: Monday- Friday 8:00am-4:30pm

City: El Monte, California

Responsibilities:

• Provide exceptional customer service by responding to customer inquiries, resolving concerns, and offering product information in a professional and courteous manner.
• Communicate with customers, vendors, and internal departments regarding order status, delivery schedules, and product availability.
• Review and verify order information to ensure accuracy and timely processing.
• Maintain detailed and organized records of customer interactions, orders, and follow-up activities.
• Assist customers with order modifications, returns, and issue resolution as needed.
• Support sales and operations teams by providing accurate data entry and administrative assistance.
• Ensure compliance with company policies and procedures while maintaining a high level of customer satisfaction.
• Process customer orders accurately and efficiently, ensuring all product details, measurements, and specifications are entered correctly into the system.

Qualifications:

• Recent experience in customer service and order entry is required.
• Must be bilingual in English and Spanish, with strong verbal and written communication skills.
• Must have reliable transportation and the ability to report to work consistently and on time.
• Must be eligible to work in the United States (E-Verify compliant).
• Strong data entry skills with a high level of accuracy and attention to detail.
• Proficiency with computer systems, Microsoft Office applications, and order management software.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment while maintaining accuracy.
• Professional demeanor with strong problem-solving and customer service skills.
• Experience in the home improvement, warehouse or related industry is a plus.

Call today: (562)231-5370

Visit us : Jobsource

8041 Florence Ave, Suite 102

Downey, CA 90240.