Order Entry Clerk/ Customer Service

We are looking for an Order Entry Clerk/ Customer Service Representative to process customer orders, provide exceptional customer service, and support the sales and production teams in a fast-paced manufacturing environment. This position serves as the primary point of contact for customers regarding orders, product availability, shipping, pricing, and general inquiries while ensuring orders are entered accurately and efficiently to meet production and delivery schedules.

Qualifications:
● High School diploma or GED required. Associate degree, or bachelor’s degree in a related field preferred.
● Minimum of 2 years of customer service or order processing experience, preferably in manufacturing.
● Experience with ERP systems, Alere 19.0 preferred (SAP, Epicor, NetSuite)
● Proficiency in Microsoft Office Suite, especially Excel, Outlook, and Word.
● Excellent organizational, communication, and team leadership skills.
● Excellent data entry accuracy and attention to detail.
● Strong verbal and written communication skills.
● Ability to prioritize multiple tasks while meeting deadlines.
● Strong problem-solving and organizational skills.
● Ability to work independently and as part of a team.
● Experience in furniture, office furniture, seating, or manufacturing industries is a plus.
● Knowledge of office chair components, product configurations, and manufacturing processes is a plus.
● Bilingual English/Spanish is a plus.