Calabrio Launches Workforce en Texarkana

Calabrio has introduced Workforce Intelligence, a next-generation cloud-native platform designed to transform workforce management (WFM) in contact centers. The solution combines real-time forecasting, AI-powered scheduling, and Gen-AI Agent Assist to improve agility, reduce manual effort, and boost employee engagement. With an agent-first design, it empowers leaders to balance efficiency and customer experience while supporting today’s hybrid workforce.

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