What is Microsoft Dynamics 365

Dynamics 365 Customer services gives agents a complete 360 degree-view customer view, including a full history of interactions,user preferences,and relevant customer information.
Microsoft Dynamics 365 Customer Service is a cloud based suite of Ai-powered CRM and ERP applications. It centralizes business data to help organizations streamline daily operations, automate workflow, and enhance customer experience across sales, service, finance, and supply chain management.