Dialpad Partners with Verint

Dialpad has announced a strategic partnership with Verint, introducing a powerful integration that enhances workforce management through unified communications, real-time scheduling, and agent performance insights.

This collaboration allows organisations to synchronise agent status and call data between Dialpad and Verint’s Workforce Management (WFM) platform, enabling contact centres to improve forecasting, scheduling accuracy, and staff productivity.

With real-time data synchronization, managers can access actionable metrics to ensure better schedule adherence, optimise staffing levels, and align communication insights with workforce planning outcomes. The integration also simplifies setup through Dialpad’s Admin Portal, offering direct SFTP connections to Verint’s reporting interfaces for seamless data flow.

By combining Dialpad’s advanced communication platform with Verint’s analytics and workforce tools, contact centres gain a unified system that supports both operational efficiency and agent empowerment. The result is a more streamlined workflow, improved performance visibility, and reduced complexity across hybrid and AI-driven environments.

This partnership sets a new benchmark for intelligent contact-centre operations, empowering businesses to deliver superior customer experiences while optimising team performance through integrated, data-driven management.

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