Inside Sales Representative I

Req #23491 Wednesday, June 29, 2022 Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Our current portfolio of media assets includes USA TODAY, local media organizations in 46 states in the U.S., and Newsquest, a wholly owned subsidiary operating in the United Kingdom with more than 120 local news media brands. Gannett also owns the digital marketing services companies ReachLocal, Inc., UpCurve, Inc., and WordStream, Inc., which are marketed under the LOCALiQ brand, and runs the largest media-owned events business in the U.S., USA TODAY NETWORK Ventures. To connect with us, visit www.gannett.com . Inside Classified Representative PT-Canton, OH Job Description: This position will process and generate revenue by acquiring or retaining new small and mid-sized business customers. These customers will be from the Obituary, Legal and Sales categories of business. Essential Functions: Answer phones, emails and potential walk in customers and prospect on a daily basis. Identify customer needs and develop customer relationships through a consultative approach. Be aware of the many deadlines and communicate to customers in a timely manner. Ensure a superior customer experience by addressing customer questions or concerns and demonstrating empathy. Handle inbound calls in a timely manner. Be in available so we dont lose calls. Effectively use voicemail and email messages to maintain customer satisfaction. Minimize errors in processing Legals and Obituaries. Consistently meet or exceed productivity objectives, ex. number of inbound calls, talk time, email return, call backs. Maintain a current knowledge of market activities including competitive products, pricing and policies, new technology, product specifications and possible new products. Comm