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Amazon generally has a good reputation for providing quality customer service, though some people feel that service levels have become uneven in recent years. Agents usually work to identify problems (833,721,1050), correct them and, when appropriate, provide some kind of compensation, usually in the form of a product credit.

Tip: Amazon typically sends out a request for a review of customer service calls 833,72I,IO5O and chats soon after a session ends. If you indicate your dissatisfaction, Amazon customer service may reassign your case to a higher-tier representative.