Reservation Agent

"Live Your Passion for Service: Career Opportunities at The Westbridge Hotel Stratford London"

About Us:

The Westbridge Hotel Stratford London is a modern and stylish hotel located in the heart of Stratford, offering easy access to London's vibrant attractions and business districts. We're passionate about delivering exceptional hospitality and creating memorable experiences for our guests. Join our dynamic team and be part of our journey to excellence!

Job Description

Handle incoming reservation inquiries via phone, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences and requirements.

Booking processing
Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records.

Guest assistance
Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention.

Upselling and promotion
Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel.

Confirmation and follow-up
Confirm reservations with guests via email or phone, providing confirmation details, reservation policies, and relevant information to ensure guests have all necessary information for their upcoming stays. Benefits:

Competitive salary(GBP 2350-2530) and benefits package Opportunities for career growth and development
Comprehensive training and support
Collaborative and dynamic work environment
Free meals and accommodation options available

How to Apply:

If you're passionate about delivering exceptional hospitality and want to join a dynamic team, please submit your application, including your resume and a cover letter as an open application to be considered for current openings, to [email protected]. We look forward to welcoming you to our team!

Best regards,

Alla David
Hotel General Manager
The Westbridge Hotel Stratford
London, United Kingdom