911 Telecommunicator Call Cent

Full-time/Part-time Pay Scale/Grade/Salary: start as trainees at $12.70/hour - Approved by salary board As a 911 Telecommunications Operator you will be working in a fast-paced environment. This includes taking calls on emergency and non-emergency telephone lines from the public, evaluating situations and dispatching the appropriate resources such as fire, medical services, or law enforcement, and utilizing a variety of software to accurately document information. EXAMPLES OF WORK: (Illustrative Only) • Answer emergency 911, seven-digit phone, and radio calls. • Ability to dispatch fire, police, and/or EMS services, utilizing department standard operating procedures (SOPs). • Operate telecommunications equipment and computer systems in accordance with regulations set forth by the FCC and other agencies. • Completing dispatching reports, ensuring accuracy and following guidance set forth by SOPs. • Conduct accurate data entry into various software during and after a call. • Complete continuing education (CEU) requirements on a rolling basis as a requirement by regulatory agencies. • Work with, and coordinate communications with a variety of agencies, including but not limited to: o Law Enforcement Agencies o Fire Departments o Rescue Services o State Agencies o Social Services • Complete all of the following requirements, including but not limited to: o 16-hour Emergency Fire Dispatch class o 16-hour Emergency Medical Dispatch class o 16-hour Emergency Police Dispatch class o HazMat R&I o CLEAN certification o TDD/TTY operations o CPR o Emergency Telecommunicator/Dispatcher PEMA certification o NIMS 100 & 700 o TERT Applicant may be required to do additional training and recertifications REQUIRED QUALIFICATIONS: • High school diploma or GED • Ability to type a minimum of 25 words per minute • Prior experience in one of the following: o Dispatching, telecommunications, emergency services, customer service • Ability to sit or stand for long periods of time • Phone, computer, and customer service experience • Able to effectively handle high-stress situations • Ability to multitask and prioritize work responsibilities • Open availability