Service Desk Manager

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Job Title: Service Desk ManagerDepartment: Information TechnologyReports To: Chief Information OfficerOpen Date: April 17, 2022Close Date: Open Until FilledHiring Salary: $24.19 - $30.91 per hour, DOESalary Range: $24.19 - $36.29 per hour, DOETo Apply Please Visit: www.meridiancity.orgJob Summary:Under the direction of the Chief Information Officer the IT Service Desk Manager directs customerservice operations to meet the strategic needs of the City; oversees the asset management andprocurement of technology for end users; and coordinates with other departments and agencies. This isa hands-on position that will require providing technical support to end users.Essential Duties & Responsibilities:Oversees the processing of incoming requests to the service desk to ensure courteous, timely, andeffective resolution of end user requests;Manages audio visual support for chambers, projectors, and other A/V support items throughout theCity;Oversees staff scheduling to ensure there is service desk coverage during normal business hours andafter-hours support;Manages development and communication of help guides, knowledge base, and FAQs for end users;Manages documentation repository and ensure information is accurate, complete, and up to date;Identifies, recommends, manages, and implements end user training programs to increase computerliteracy and self-sufficiency;Manages and supervises service desk team;Manages IT asset management and purchasing of IT related hardware and software;Ensures licensing requirements are met and software purchases align with IT standards;Manages City wide replacement plan for computers, printers, and other related equipment;Builds and maintains vendor relationships, manages the purchase of hardware and software products;Manages new equipment and software selection, procurement, and implementation;Contributes to problem resolution by giving technical support to end users;Serves as tier-3 escalation point for all requests and incidents;Investigates user issues, performs diagnostics, analyzes, troubleshoots, and resolves network andsystem problems across departments;Lead and directs projects and deployments involving support staff;Manages the procedures and policies pertaining to prioritization and resolution of incidents, includingthe monitorin
Area: Boise ›
Categoría: Empleos ›
Subcategoría: Internet ›
Job Title: Service Desk ManagerDepartment: Information TechnologyReports To: Chief Information OfficerOpen Date: April 17, 2022Close Date: Open Until FilledHiring Salary: $24.19 - $30.91 per hour, DOESalary Range: $24.19 - $36.29 per hour, DOETo Apply Please Visit: www.meridiancity.orgJob Summary:Under the direction of the Chief Information Officer the IT Service Desk Manager directs customerservice operations to meet the strategic needs of the City; oversees the asset management andprocurement of technology for end users; and coordinates with other departments and agencies. This isa hands-on position that will require providing technical support to end users.Essential Duties & Responsibilities:Oversees the processing of incoming requests to the service desk to ensure courteous, timely, andeffective resolution of end user requests;Manages audio visual support for chambers, projectors, and other A/V support items throughout theCity;Oversees staff scheduling to ensure there is service desk coverage during normal business hours andafter-hours support;Manages development and communication of help guides, knowledge base, and FAQs for end users;Manages documentation repository and ensure information is accurate, complete, and up to date;Identifies, recommends, manages, and implements end user training programs to increase computerliteracy and self-sufficiency;Manages and supervises service desk team;Manages IT asset management and purchasing of IT related hardware and software;Ensures licensing requirements are met and software purchases align with IT standards;Manages City wide replacement plan for computers, printers, and other related equipment;Builds and maintains vendor relationships, manages the purchase of hardware and software products;Manages new equipment and software selection, procurement, and implementation;Contributes to problem resolution by giving technical support to end users;Serves as tier-3 escalation point for all requests and incidents;Investigates user issues, performs diagnostics, analyzes, troubleshoots, and resolves network andsystem problems across departments;Lead and directs projects and deployments involving support staff;Manages the procedures and policies pertaining to prioritization and resolution of incidents, includingthe monitorin
Area: Boise ›
Categoría: Empleos ›
Subcategoría: Internet ›
Contacte al anunciante