IT Systems and CRM Lead

IT Systems and CRM Lead Keystone Symposia is seeking an IT Systems and CRM Lead to join our team. The ideal candidate will have a background in enterprise-level software administration and will be an IT generalist who is comfortable working independently with the organizations various computer hardware and software systems. The IT Systems and CRM Lead will be responsible for maintaining Keystone Symposia's technology infrastructure, including servers, networks, and computer systems, in close collaboration with the Director of Technology and our MSP (Greystone Technology). Additionally, the IT Systems and CRM Lead will serve as the primary administrator of the organization's CRM software and other platforms as assigned and will be responsible for the collection and processing of support tickets, creation of custom reports, and working with staff to maximize platform usability. Approximately 40% of this role will be dedicated to managing hardware and network support issues independently or with product vendors, 40% to maintaining the organization's CRM platform and other critical business applications, and 20% to training staff and developing documentation. The position requires someone who can work in our Silverthorne, Colorado office at least 2 days per week and will occasionally require after-hours on-call availability. Key Responsibilities: Install hardware and software applications for new-hires, and manage existing in-office Mac and Windows computer systems on an ongoing basis Work with the organizations MSP to troubleshoot problems with hardware systems and applications, and conduct on-site upgrades and repairs as necessary Work with the organizations MSP to manage IT inventory, and work with product vendors to assure technology meets modern standards, best-practices, and staff needs Work with the organizations MSP to oversee the local area network and wide area network to maximize uptime and system security Work with the organizations MSP to manage in-office backup/disaster recovery systems Manage the organizations productivity and collaboration tools including Office365, Zoom, VMWare and other applications as assigned Work with the Director of Technology to solve complex problems and develop innovative solutions related to the CRM and other customer-man