Operational Customer Service C

Lee Enterprises is seeking a candidate for the position of Operational Customer Service Coordinator within its centralized Customer Service team. This position will be based in Waterloo, IA with a hybrid remote schedule available. Position Responsibilites Processes credit applications from new customers and submits them to the credit manager for determination of credit status. Maintains accurate account information in proprietary software (Mactive, Phoenix and AdPoint) including addresses, phone numbers, contact information and account status. Researches accounts with credit balances more than 60 days old. Determines cause of credit balance and prepares documentation for refund or transfer according to department guidelines. Provides accounting support to Advertising, including but not limited to invoice customer accounts as requested. Locates and sends requested information to third party collection agencies or law firms on bad debt accounts. Monitors collection status of bad debt accounts on a monthly basis, updating as needed. Responds to requests for credit references customers. Runs a variety of standardized reports for the credit manager and other designated persons. Reviews the data for completeness and correctness. Monitors credit queues in proprietary software (Mactive, Phoenix and AdPoint) as needed. Provides administrative assistance to the credit manager and other members of the credit department Posts payments received from customers, accurately and timely. Resolves payment problems/ discrepancies in a timely manner Reconciles the cash receipts daily to ensure all is in balance and accounted for within the receiving and posting process. Answer inquiries from customers and company personnel regarding payment applications. Return messages or inquiries for information requested in a timely basis. Place collection calls for specified past due accounts as directed. Qualifications Strong written and verbal communication Ability to prioritize tasks to meet deadlines with high quality work Attention to detail and strong organization skills Strong work ethic and team focus Ability to multitask and work in a face pace work environment Microsoft Office to include excel experie