Spanish/English Bilingual Cust

Spanish/English Bilingual Customer Service Representative - El Paso (M - F, No Weekends) $15/hr REQ#: RQ128738 TRAVEL REQUIRED: NONE PUBLIC TRUST: OTHER REQUISITION TYPE: PIPELINE Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure? If so, a Customer Service Representative position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals in El Paso. #CISEG As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. If you enjoy helping others, you will find this role to be both challenging and rewarding. A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE On any given day, you may: Answer incoming phone calls on behalf of client; provide accurate and appropriate information to callers Assist customers by researching issues, exploring answers, and providing information and alternative solutions Place outbound customer service or customer satisfaction calls, as required by client Complete call guides; gather and verify required information Attend telephone skills and program information training sessions; adhere to established levels of service Adhere to established customer service and documentation standards within required time frames Adhere to contact center scheduling, ensures telephone coverage during contact center hours of operation Perform clerical or administrative duties as assigned. Well qualified candidates are: Customer focused with a commitment to client satisfaction Goal oriented high performers Able and willing to work ANY full-time shift during our hours of operation (Monday-Friday, 6 am - 7 pm MTN) Able to closely adhere to a designated work schedule Able to deliver thorough information within agreed upon call handle times Basic Qualifications High school diploma or G.E.D. Zero or more years of customer service or other telephone experience Texas resident living within a 60 mile radius of our El Paso facility Ability to read, write, and speak Spanish and English fluently Ability and willingnes