RingCentral Acquires Community

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RingCentral has finalized its acquisition of CommunityWFM, integrating advanced workforce management directly into its AI-first RingCX platform. This upgrade delivers AI-powered forecasting, real-time adherence monitoring, automated scheduling, and agent self-service tools all within a unified CX ecosystem. Starting at just $20 per agent/month, RingCX users can now optimize staffing, boost agent satisfaction, and improve customer experiences with one seamless, AI-powered solution.

Read related news - https://hrtech-news.com/study-shows-most-managers-skip-training-due-to-lack-of-time/

Read full news - https://hrtech-news.com/ringcentral-acquires-communitywfm-to-expand-ringcx-with-ai-workforce-management/

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