For buyers
Buying on El Clasificado
Buy items directly and safely. Your payment is protected from checkout until your item is in your hands — here’s how it works.
How buying works
- 1
Find an item with Buy Now
When a listing can be bought online, you’ll see a “Buy Now” button — no need to meet up or arrange cash.
- 2
Pay securely
Checkout shows the item, shipping and any tax up front. You pay by card, and El Clasificado holds the money safely — the seller isn’t paid yet.
- 3
The seller ships it
The seller buys a prepaid, tracked and insured label. You get the tracking number and can follow delivery from your Purchases dashboard.
- 4
You have 72 hours to check it
Once it’s delivered, you have a 72-hour window to make sure everything’s right. Raise a problem from your dashboard if it isn’t.
- 5
Then the seller gets paid
If there’s no issue in that window, the payment is released to the seller and the sale is complete.
You’re protected
Your money is held, not handed over
Payment stays with El Clasificado until you’ve received your item and the 72-hour window has passed.
Damaged or lost in transit? You’re covered
Every shipment is insured. If your item arrives damaged, or is lost in transit and never arrives, you’re refunded in full — we recover the cost from the carrier.
It never shipped? Full refund
If a seller doesn’t ship in time, the order is cancelled automatically and you get all your money back.
Returns
Request a return from your Purchases dashboard. If it’s approved, a prepaid return label appears there for you to download and print. Send the item back, and your refund is issued once the seller confirms receipt — or automatically if they don’t flag a problem in time.
Refunds
Refunds go back to your original payment method — the item, shipping and tax you paid. Once issued, it usually takes a few business days to appear on your statement, depending on your bank.
Still have a question? Read the Buying & Selling FAQ
Your privacy choices
We use cookies to run the site, measure traffic, and — with your permission — personalize the ads you see. You'll always see ads either way. Manage your choices any time.