NICE has finalized its $955M acquisition of Cognigy, combining enterprise-grade conversational and agentic AI with its CXone Mpower platform. With regulatory approvals secured, this deal enables enterprises to deliver smarter, faster, and more scalable customer experiences. Cognigy will be offered as part of CXone Mpower and as a standalone solution, giving organizations flexible deployment options. The move strengthens NICE’s leadership in AI-driven customer experience and accelerates adoption across industries.
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