Case Coordinator Job Description
The Case Coordinator plays a vital role in supporting individuals and families by providing comprehensive case management services. This position requires a compassionate and organized professional who can effectively supervise and coordinate care for clients facing various challenges, including addiction, behavioral health issues, and social service needs. The ideal candidate will possess strong crisis intervention skills and a commitment to empowering clients through effective support and resources.
Responsibilities
Maintain daily communication with Insurances Case Managers to receive and process new referrals.
Serve as the first point of contact for Clients and Case Managers, ensuring prompt and professional communication.
Monitor clients to ensure that services are provided according to authorization and meet the satisfaction of the client and their family.
Maintain accurate and up-to-date documentation of client interactions, progress notes, and case files, in compliance with regulatory standards.
Supervise and support field staff to ensure quality service delivery.
Stay informed about community resources and workforce development initiatives to better support client needs.
Collaborate effectively within a multidisciplinary team environment.
Requirements
Proven experience as a Case Coordinator with experience supervising field staff.
Familiarity with workforce development programs and community resource networks.
Excellent verbal and written communication skills, with the ability to build rapport with diverse populations.
Ability to work well under pressure and handle crisis situations effectively.
Strong interpersonal skills and the ability to engage with multidisciplinary teams.
Fluency in both English and Spanish is required.
A dedicated individual passionate about making a difference in the lives of others while navigating complex social systems.
Job Type: Full-time
Benefits:
Dental insurance
Vision insurance
Paid time off
Schedule:
Monday to Friday
9 am to 5 pm
Work Location: In person