Customer Service Representativ

The Columbia Basin Herald has an immediate opening in their circulation department for a Customer Service Representative Pay: $32,736 annual with bonus opportunities This position reports to the Circulation District Manager and the Marketing and Audience Development Director and is responsible for assisting in circulation operations as it pertains to subscriber/single copy billing, carrier pay, and customer service. This position is directly tied to subscriber acquisition and retention to include customer service, billing and paper/computer work supporting the delivery of the daily newspaper, niches, etc., facilities operations, and other duties as assigned. Essential Job Responsibilities The Customer Service Representative (CSR) is directly responsible for growing print and digital subscriptions through the retention of existing subscribers by providing exceptional customer service (retain existing subscribers), acquiring new subscribers (calling for starts), processing orders, setting up accurate customer accounts, working through customer invoicing complaints, ensuring payments are processed accurately and coordinated with the CDA business office, and all invoicing is complete and on time to ensure customer retention by minimizing stops. Major daily responsibilities include but are not limited to: • Immediate resolution of complaints providing over the top customer service • Ensuring all records are up to date and accurate in the system • Answer phones and assist callers and/or walk-ins • Serve as back up for the front desk • Process all payments promptly (credit cards and bank drafts) and/or effectively and efficiently coordinate payments with CDA business to ensure customer payments get posted promptly and accurately • Coordinate with CDA to ensure that Home Delivery and SC invoicing is complete, accurate and on time Ongoing Job Duties: • Process cash collected from racks • Fix rates/accounts system as needed • Record single copy returns weekly • Verify carrier payroll to ensure accuracy Skill Set Requirements: The successful CSR will possess and demonstrate technical and professional skills but be more of a generalist than a specialist or technician. He/She possesses and demonstrate