Client Success Manager

Req #38684 Wednesday, July 26, 2023 Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services. Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures. Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via Dayforce . Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.gannett.com Client Success Managers are the stewards of our client relationships. The key focus of the Client Success Manager role is overseeing and managing the clients expectations with the products and services they run with us (overall campaigns) and aiding in their success when working with us. This involves communicating with both the client (actual client, sellers, and market leaders) and internal teams across our entire organization to ensure the clients expectations (benchmarks, KPIs, timelines, and goals) are relationship. Oftentimes, this means being a translator, teacher, and advocate for the clients needs, and working with all resources available to meet those needs. Communication on performance and metrics across all placements is imperative to our success in working with clients.