Bilingual Customer Service en Los Angeles

Job description:

We are a waste management and recycling company seeking a full-time Customer Service / Operations Representative to support our daily operations and client services. This role involves assisting customers, resolving service inquiries, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, is comfortable with computers, and has experience in customer service or a call center environment.

Responsibilities:

Answer inbound and make outbound calls professionally

Respond to customer inquiries via phone.

Provide accurate information regarding services and accounts.

Resolve customer issues and complaints promptly

Perform accurate data entry and update customer records

Maintain excellent phone etiquette and communication skills

Collaborate with team members to ensure efficient service delivery

Use Microsoft Office and internal systems to document interactions

Qualifications:

Customer service or call center experience preferred

Bilingual (Spanish is a must)

Strong communication and active listening skills

Proficient in Microsoft Word, Excel, and basic computer applications

Data entry and typing skills required

Sales or outbound calling experience is a plus

Please send your resume to [email protected] or text (323) 760-1453.