Cash & Carry Assistant Manager en Los Angeles

The Cash & Carry Assistant Manager is responsible for overseeing a cash and carry store, a wholesaler/retailer that sells goods in bulk directly to retailers, small business owners, or individuals where customers pay at the time of purchase and carry the goods themselves. In this role, the Assistant Manager leads a large team of warehouse supervisors and customer service personnel in a fast-paced environment, ensuring customer satisfaction, operational efficiency, and overall profitability.

Key Responsibilities:

Act as the company’s primary representative to customers, ensuring exceptional service, satisfaction, and long-term partnership.
Provide strategic leadership and operational direction to internal departments and external partners to ensure warehouse operations align with corporate goals.
Oversee all aspects of the order fulfillment cycle — from receiving, quality inspection, and inventory management to picking, packing, value-added services, shipping, and returns.
Manage labor planning and staffing levels in accordance with sales forecasts, optimizing productivity and profitability.
Maintain a safe and compliant work environment in adherence to OSHA, Cal/OSHA, LA Fire Department, U.S. Customs, Health Department, and other regulatory standards.
Enforce and oversee policies and procedures for all facility and equipment maintenance activities.
Promote a culture of teamwork, accountability, and continuous improvement across all warehouse operations.
Collaborate with senior management to analyze operational performance, budgets, and productivity reports, recommending adjustments to improve efficiency and reduce costs.
Ensure warehouse operations meet corporate profitability goals and performance standards, achieving maximum efficiency and service quality.
Implement corporate and divisional policies, programs, and operational initiatives as directed by senior leadership.
Lead, motivate, and develop warehouse staff by overseeing recruitment, training, performance evaluation, and employee relations.
Address employee concerns and maintain a fair, transparent, and performance-driven workplace.
Develop and execute staff development plans to build a capable workforce that meets evolving customer and operational needs.
Review and analyze sales and operating reports, identifying areas for improvement and coordinating solutions with senior management.
Partner with leadership to establish and achieve departmental KPIs, safety goals, and customer satisfaction metrics.
Perform additional duties and projects as assigned to support overall business objectives.

Pay: $68,640.00 - $70,000.00 per year