Customer Service Rep (CSR) en Culver City

• Job Summary
  We are seeking a dedicated and enthusiastic Customer Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support and service, ensuring that all customer inquiries are addressed promptly and efficiently. This role requires strong communication skills and the ability to work in a fast-paced environment while maintaining a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
  Provide accurate information regarding products and services to enhance customer satisfaction.
  Assist customers with troubleshooting issues and resolving complaints effectively.
  Maintain detailed records of customer interactions and transactions through data entry.
  Collaborate with team members to improve processes and enhance the overall customer experience.
  Upsell products or services when appropriate to meet customer needs.
  Ensure compliance with company policies and procedures while handling customer requests.
  Skills
• Strong phone etiquette with excellent verbal communication skills in English; bilingual in Spanish is a plus.
  Proven experience in customer support or customer service roles, preferably in a call center environment.
  Ability to handle sales inquiries and upsell products effectively.
  Proficient in data entry with attention to detail for accurate record keeping.
  Strong problem-solving skills with the ability to think critically under pressure.
  A positive attitude and strong interpersonal skills to foster good relationships with customers.