CSR (Senior Level) en La Palma

Customer Service Representative ( Senior Level )

Responsibilities:

• Management of order processing and reporting in ERP system
• Knowledge of production purchase orders, sales purchase orders, EDI, inventory, Invoicing and industry key dates to meet deadlines.
• Must be pro-active with identifying order fulfillment and discrepancies within documentation and overall processes.
• must troubleshoot, correct packing issues and generate UCC-128 labels as needed.
• Must maintain proper communication channels between internal teams ( Merchant, managers, overseas affiliates, quality control, sales and warehouse personnels)

Requirements:

• Minimum 5 years experience of customer service in the apparel industry
• MUST have order entry / management and reporting experience
• MUST have some level of logistics background and understanding of warehouse operational functions
• MUST have EDI knowledge
• MUST be able to multi-task and prioritize workload
• Excellent team player with ability to wear different hats and help as needed
• strong follow up and organizational skills
• Strong written and verbal communication skills
• Understanding of apparel wholesale industry, working with an apparel related ERP system
• Proficient with Microsoft office products
• Experience with Walmart, JC Penney, TJ Maxx, Marshalls, Torrid or Belk is preferred.

Shift: 1st

Schedule: Monday - Friday

Work Location: La Palma

Pay: 50k - 70k ( based on Experience )

Apply at our office (in person only)

15705 E Arrow Highway

Suite 7

Irwindale, CA 91706

Phone: 626-427-9007

Bring 2 forms of ID

Hours off application:

9:00am - 11:00am

1:00pm - 3:00pm